01
When will my candle arrive?
We pack orders within 1–2 business days. Delivery typically takes another 3–7 business days, depending on the destination and carrier service.
Helpful details
A few clear answers for getting your Glowmoss candles from our hands to yours.
01
We pack orders within 1–2 business days. Delivery typically takes another 3–7 business days, depending on the destination and carrier service.
02
If something is not right, contact us within 30 days of delivery with your order number. Unused items in their original packaging may be eligible for a return; shipping costs are non-refundable unless we made an error.
03
International availability can vary by destination. Please contact us before ordering so we can confirm whether shipping is available and share the options for your location.
Need more help? Review our shipping policy or return policy.